Frequently Asked Questions
Everything you need to know about BREEZO Flow.
Battery & Charging
How long does the battery last?
Up to 8 hours on the lowest speed setting, 4–5 hours on medium, and around 3 hours on high. On a full charge you'll have more than enough power for a full day outdoors, a long hike, or an all-day festival.
How do I charge the BREEZO Flow?
Simply plug in the included USB-C cable to any USB charger, power bank, laptop port, or car adapter. A full charge takes approximately 90 minutes from empty. The digital display shows the battery percentage so you always know where you stand.
Can I use it while it's charging?
Yes — you can run BREEZO Flow while plugged in via USB-C, which is perfect for keeping it on your desk or charging from a power bank in your bag while you wear it.
Product & Features
Is it really hands-free?
100%. The BREEZO Flow rests on your shoulders and wraps loosely around your neck. You don't hold it or clip it anywhere — just put it on and go. It stays in place even when you're moving around.
How loud is it?
BREEZO Flow operates at under 35dB on all three settings — about as loud as a quiet library. Most people can't hear it more than a few feet away. You can comfortably wear it in meetings, on the train, or while watching a movie.
What does the digital display show?
The LED display on the body shows your current battery percentage and speed setting (1, 2, or 3). It's easy to read in bright sunlight and dims automatically after a few seconds so it doesn't distract you.
How heavy is it? Will it be uncomfortable to wear?
The BREEZO Flow weighs just 158 grams — roughly the same as a small apple. The flexible neck band distributes weight evenly across both shoulders. Most customers tell us they forget they're wearing it after the first few minutes.
What neck sizes does it fit?
The BREEZO Flow fits neck circumferences from 12 to 18 inches. The band is flexible enough to accommodate most adults comfortably. If you're between sizes, the larger end of the band still holds the fan heads in the right position.
Is it waterproof or sweat-proof?
BREEZO Flow is designed for active use and can handle sweat and light moisture without issue. It is not rated for rain or submersion, so we recommend keeping it dry during heavy rain or poolside use.
Shipping & Orders
How fast will I get my order?
Orders placed before 3PM EST ship same day. Standard US delivery takes 3–5 business days. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide. International orders typically arrive in 7–14 business days depending on your location. Duties and customs fees may apply and are the responsibility of the customer.
Can I change or cancel my order?
We process orders quickly, but if you reach out to our team within 1 hour of placing your order we can usually make changes or cancel it before it ships. Email us at support@breezo.store and we'll do our best.
Returns & Guarantee
What is your return policy?
We offer a 30-day return policy for products that arrive damaged or defective. If your item arrives in poor condition, email a photo to support@breezo.store and we'll arrange a replacement or full refund right away.
What if my BREEZO Flow arrives damaged?
That's on us. Email a photo to support@breezo.store and we'll ship a replacement at no cost to you — no need to send the damaged unit back.
Is there a warranty?
Yes — every BREEZO Flow comes with a 1-year manufacturer's warranty against defects in materials and workmanship. Just reach out to our support team and we'll take care of you.